Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at anasclayhouse@gmail.com. Please note that returns will need to be sent to the following address: [76 Saint Ives Circle, Winder GA 30680] 

Let me know if you are just not happy with my handmade piece or if the item is damaged or not working for you. I will gladly refund what you paid minus your shipping back cost. Your satisfaction is very important to me and I would like to make it right even if it means to create another piece for you.

You can always contact us for any return question at anasclayhouse@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anasclayhouse@gmail.com.